Shipping policy
Order Processing & Dispatch
We prepare and ship out all orders within 1–3 business days after payment validation, reducing waiting periods to ensure customers receive their seafood products in a timely and fresh condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 6–14 days to reach most global destinations. Delivery durations are estimated and may vary depending on different shipping locations and local customs clearance progress. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is fully displayed at checkout before payment, with no hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes assessed by local customs authorities. All related fees are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected expenses.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials suitable for seafood transportation, effectively preventing leakage and damage while preserving product freshness during transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra shipment protection and peace of mind for every purchase.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you discover damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping rules, customs clearance or delivery progress, our support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: support@bodhzone.shop or phone: +64 21 583 9201.
Thank you for choosing BODHI ABERNATHY! We continually optimize our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.